Each Miss Tati and Friends product is specifically selected for its style, quality and unique appeal. Therefore if you’re not completely satisfied with your purchase you may return it for a credit, refund or item exchange minus any shipping or handling within 7 days of receipt . Unfortunately we are unable to accept returns or exchanges for items which have been specifically custom made for you. 
This includes all hand painted furniture and product specified as custom made on the website. To check if an item is custom made please refer to the product listing. To return or exchange an item simply follow the steps below. All returned items must be unused, in their original condition and packaging with tags included. We are unable to honour any returns or exchanges following the 14 day period or if Miss Tati and Friends suspects that an item has been used or damaged. Following receipt of your returned item we will issue a full refund for the purchase price of your item to the credit card originally provided or resend an item in exchange. Shipping costs of returned items are the responsibility of the customer.
| Step 1: |
Please phone or email for a Return Authorisation Number Form (RAN). |
| Step 2: |
Return Authorisation Number will be emailed, posted or faxed to you. |
| Step 3: |
Attach the Return Authorisation Number (RAN) to your parcel |
| Step 4: |
On receipt and inspection we will issue a full refund, credit or exchange |
For all queries regarding returns please email us at info@misstatiandfriends.com or call our Customer Service Department on 1300MISSTATI.
